You all are better than me. I’m going on week 5 with basically no update…
OP
You all are better than me. I’m going on week 5 with basically no update…
This is getting unreal, especially since we were told it would be "resolved" this week
I don’t even mind the long shipping time, but they tell me 15 days and it’s been 33 days with nothing. If I was told 30 days when I ordered, I’d be cool with it. But now I’m out of reta and who knows when I’ll get my shipment 😅
Is there another holiday that will be affecting shipping? I saw something about it in another group. Trying to wait to order to make sure everything calms down
@BBA_Mia, let me start by saying I appreciate what you do here and I know you are not in operations and this is no way your fault, but I do know you have a certain influence on things here so wanted to get your thoughts:
When are we safely assuming that the freight forwarder has lost all of these shipments that are over a month old sitting in their 'warehouse' (prly someone's living room) that were supposed to be resolved this week?
My rep has reached out to them multiple times and they keep saying "it has not received a new tracking number yet but will soon"
Were these not supposed to be a priority?
Sorry I'm just feeling a certain type of way because I keep getting told to be patient while the goalpost keeps moving back.
Unfortunately BBA support (@BBA_Mia) has the information, they can only act on what the freight says it's fucked but it is what it is unfortunately.
Guys any of you has their rep telling them that can no longer ship order to the same address anymore?
No the order hasn’t been processed yet she just said the freight said this adress does not work anymore
Without any explanation, is just weird to me because never had an issue in +5 orders