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Shipping & Orders

Are orders refunded / reshipped if it gets seized ?

Started by Shay Grierson 9 replies 6 people Last activity Jul 2, 2026

OP
Jun 10, 2026 #1
Are orders refunded / reshipped if it gets seized ?
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Jun 12, 2026 #2
If im not wrong, they reship 1x free. Ask for your rep to make sure
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Jun 16, 2026 #3
I’ve had my tracking number for 2 weeks and 17track & parcelsapp are STILL showing no data/error messages etc.. according to my rep my parcel was on a scheduled flight to Aus a few days ago. Anyone experience this?
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Jun 17, 2026 #4
Yes, pretty much the same here. I’ve been assured that once it clears customs here (aus) the tracking will be able to be followed. Fingers crossed 😀
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Jun 18, 2026 #5
Yes depending on location BBA support (@BBA_Mia) can tell you
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Jun 24, 2026 #7
Mia showed me an update from their end that my package cleared Aus customs this morning at 8am, but my tracking number still says “unknown” everywhere including auspost website
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Jun 25, 2026 #8
I would give it a couple of days. Thats a great sign it’s cleared customs.
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Jun 27, 2026 #9
I was told my tracking won’t work until it has cleared custom in the home country it’s going too. Mia said if I ever had any questions where it is she can look it up on her end.
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Jul 2, 2026 #10
My package cleared customs over 5 days ago according to my rep, I still can’t track it.
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