Shipping & Orders
Are orders refunded / reshipped if it gets seized ?
SH
Started by Shay Grierson
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9 replies
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6 people
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Last activity Jul 2, 2026
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Shay Grierson
1 post·first seen Jun 2026
OP
Are orders refunded / reshipped if it gets seized ?
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Romulo
84 posts·first seen Apr 2026
If im not wrong, they reship 1x free. Ask for your rep to make sure
JA
Jade Mitchell
39 posts·first seen May 2026
I’ve had my tracking number for 2 weeks and 17track & parcelsapp are STILL showing no data/error messages etc.. according to my rep my parcel was on a scheduled flight to Aus a few days ago. Anyone experience this?
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Sam
17 posts·first seen May 2026
Yes, pretty much the same here. I’ve been assured that once it clears customs here (aus) the tracking will be able to be followed. Fingers crossed 😀
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Mia
5,934 posts·first seen Sep 2025
Yes depending on location BBA support (@BBA_Mia) can tell you
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Mia
5,934 posts·first seen Sep 2025
It will update once it clears customs
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Jade Mitchell
39 posts·first seen May 2026
Mia showed me an update from their end that my package cleared Aus customs this morning at 8am, but my tracking number still says “unknown” everywhere including auspost website
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Sam
17 posts·first seen May 2026
I would give it a couple of days. Thats a great sign it’s cleared customs.
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Billy
32 posts·first seen Nov 2025
I was told my tracking won’t work until it has cleared custom in the home country it’s going too. Mia said if I ever had any questions where it is she can look it up on her end.
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Jade Mitchell
39 posts·first seen May 2026
My package cleared customs over 5 days ago according to my rep, I still can’t track it.
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Shipping & Orders, written between Jun 2026 and Jul 2026.
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